Progressive Auto Insurance Review 2025

Written by Annie Millerbernd and 1 other
Updated Jan 8, 2025
Progressive
4.6
Jerry rating
Our Take
Progressive offers customizable car insurance policies with many discount opportunities. Though the insurer is ranked below average in customer satisfaction by J.D. Power, customers give Progressive high marks.
Pros
  • Ample policy customization options.
  • 50-state availability.
  • Files SR-22s.
  • Many rate-discount opportunities.
Cons
  • Low claims satisfaction rating from J.D. power.

Progressive car insurance review

Jerry rates Progressive 4.6 stars out of 5. This score is higher than many other insurers that Jerry rates and takes into account the insurer’s pricing, industry ratings, customer ratings, financial strength and national complaint data.

Progressive stands out for its many optional policy add-ons, including rideshare insurance, coverage for pets injured in an accident, and payment for lodging and transportation if your car breaks down far from home. The insurer also has more than a dozen ways to help drivers save on premium costs.

Progressive receives good marks from customers and industry reports alike, with a strong AM Best financial profile, relatively few consumer complaints and a good reputation with Jerry customers who bought a Progressive policy. 

Progressive car insurance is available in all 50 states. Consumers can get a policy online, over the phone or through an independent agent.

Who is Progressive best for?

Progressive is a quality insurer that could be an ideal option for drivers in many different situations, including:

  • Those with clean driving records who are looking for customizable coverage.
  • Drivers who qualify for one or more of the insurer’s many discounts.
  • High-risk drivers who need an SR-22 filed on their behalf.

Though Progressive is one of the best-rated insurance companies that Jerry reviews, it’s important to compare coverage from multiple insurers to determine which can offer you the best coverage at the lowest price.

SIMPLIFY YOUR CAR INSURANCE IN MINUTES

How much does Progressive car insurance cost?

The average cost for state minimum car insurance coverage with Progressive is 18.2% cheaper than the national average, according to aggregate data collected from over 400,000 policies quoted to real customers via Jerry in 2024 from 24 different insurance companies.

Your premium is determined by a number of factors, including your age, location, the type and age of vehicle you drive, your driving record, other drivers on your policy and the amount of coverage you require.

Progressive car insurance rates

Here’s a look at Progressive’s car insurance rates quoted for real Jerry customers.

Avg Monthly Quote
Date of Policy
Car Make and Model
City, State
$102 January 6, 2025 Honda Accord Aurora, IL
$120 January 6, 2025 Toyota 4Runner Columbia, SC
$234 January 6, 2025 Chevrolet Impala Carson, CA
$234 January 6, 2025 Chevrolet Impala Carson, CA
$483 January 6, 2025 Toyota Sienna Bronx, NY
Last Updated Jan 7, 2025

Progressive car insurance discounts

Progressive offers more than a dozen ways to save on premium costs. The insurer offers discounts for:

  • Having multiple vehicles on your policy.
  • Having multiple Progressive insurance policies.
  • Continuous coverage from another insurer.
  • Adding a teenager to your policy (to offset the likely increased cost to insure a teen driver).
  • Including a full-time student with a B average or better.
  • Being a homeowner, even if your home is covered by another insurer.
  • Getting a quote and signing policy documents online.
  • Going paperless.
  • Paying for your full policy up front.

Does Progressive offer insurance based on driving behavior?

Yes. Progressive’s Snapshot program personalizes drivers’ premium costs based on their driving behavior. Drivers can use Snapshot to potentially lower their rate by:

  • Not driving between 12 a.m. and 4 a.m on weekends. 
  • Not braking hard or accelerating quickly often.
  • Driving less.
  • Not using your smartphone while driving.

Progressive car insurance coverage options

Like most insurers, Progressive offers collision, comprehensive, liability for bodily injury, liability for property damage, medical expense, personal injury protection and uninsured/underinsured motorist.

  • Coverage definitions

Progressive also provides the following additional coverage options:

  • Loan/lease payoff for financed and leased vehicles, which covers the difference between what you owe on the vehicle and what it’s worth if lost or stolen.
  • Rental car reimbursement covers the cost of a rental car while your car is worked on.
  • Roadside assistance pays for towing and lock-out services, tire changes and fuel delivery.
  • Trip interruption provides up to $500 for lodging, transportation and food if your car breaks down far from home. Daily limits apply. 
  • Rideshare coverage is required for Progressive policyholders and covers drivers while they are logged in to a ride-hailing or delivery app and waiting for a request.
  • Pet injury coverage pays for up to $1,000 in vet bills if your pet is injured in an accident. This is part of Progressive’s collision coverage.

Industry ratings of Progressive car insurance

Progressive does better in some industry reports than others. It stands out for a slightly high consumer compliant index but is financially strong.

RatingProgressive’s score
NAIC consumer complaint indexAverage.
CRASH Network report cardC.
J.D. Power auto insurance shopping studyNo. 9 of 17.
J.D. Power auto insurance claims studyNo. 20 of 21.
AM BestA+.
  • NAIC details
  • CRASH Network details
  • J.D. Power details
  • AM Best details

Progressive auto insurance customer reviews

Thousands of Jerry customers have used and reviewed Allstate’s auto insurance and have given the company a relatively good overall score.

Jerry customer reviews
Progressive
4.2
6,931 Reviews
5 Stars
56%
4 Stars
21%
3 Stars
14%
2 Stars
4%
1 Star
5%

How to contact Progressive

Consumers can reach progressive via online chat, email, phone call or by downloading the insurer’s well-rated mobile app.

To speak with a Progressive customer service representative, call 1-888-671-4405.

FAQ

  • Does Progressive insurance cover rental cars?
  • Will Progressive pay for my rental car during repairs?
  • How do I cancel Progressive car insurance?

Methodology

We looked at over 400,000 actual policies quoted for real Jerry customers during 2024 across 24 different insurance companies. The pricing data included both those with clean driving records as well as those with a violation. 

How we rate car insurance companies

Jerry’s team of car insurance expert writers and editors analyze real customer ratings and industry reports to get a holistic view of an insurer’s performance. Our rubric emphasizes the shopping and claims experiences, customer complaints and reviews, repair shops’ evaluations of insurers, policy and quote pricing, and state availability.

We regularly reassess insurers’ star ratings and fact-check these reviews to ensure they’re accurate and up-to-date.

These individual factors roll up into one weighting system as follows:
20% Financial strength
20% Complaints
20% Industry ratings
20% Customer ratings
20% Cost and discounts

For illustrative purposes only, results may vary

Editorial Note: This article was written by a paid member of Jerry’s editorial team. Statements in this article represent the author’s personal opinions and do not constitute advice or recommendations. You should consult with an insurance professional about your specific circumstances and needs before making any insurance decisions.