operates in 11 states across the U.S., providing car and home insurance to residents. The company was founded in 1961 in California and is headquartered in Los Angeles. Originally started to serve as a low-cost alternative to more expensive policies from the larger insurance companies of the time, Mercury has garnered numerous accolades, including being named a Top Five Best Auto Insurance Company by Insure.com and one of America’s Best Midsize Employers by Forbes magazine.
Part 1 of the following article talks about the difference between Mercury Insurance and its competition, Part 2 gives the different insurance types Mercury offers, Part 3 goes into detail on coverage options, Part 4 covers the discounts offered by Mercury for car and home insurance in more detail, Part 5 lists the states that Mercury Insurance operates in, Part 6 details the apps available from the company, and Part 7 discusses ratings for Mercury Insurance from the Better Business Bureau (BBB) and A.M. Best.
Part 1 of 7: Mercury Insurance key differentiators compared to other insurance companies
The low rates, excellent coverage, and local agents who work closely with customers sets Mercury Insurance apart from its competition. With more than 50 years of experience, Mercury Insurance has grown to become an industry leader in California, where it was founded, serving as the fourth-largest insurer of private passenger automobiles in the state.
Part 2 of 7: Types of car and home insurance provided by Mercury Insurance
Mercury Insurance offers a variety of car and home insurance types in the states the company operates in. The sections below list the different insurance types available from Mercury.
Car insurance types: Car insurance from Mercury provides the typical array of standard coverage options, including:
- Collision insurance
- Comprehensive insurance
- Medical payments insurance
- Personal injury protection insurance
Uninsured/underinsured motorist insurance
Home insurance types: Mercury also offers a wide selection of insurance coverage for your home, including:
- Personal property
- Additional living expenses
- Personal liability protection
Part 3 of 7: Coverage options provided by Mercury Insurance
To provide even more coverage, Mercury offers a variety of coverage options for both your home and car. The section below details the different options that the company offers.
Car insurance coverage options: Mercury Insurance offers the following car insurance coverage options:
Home insurance coverage options: Mercury also has a variety of coverage options to go along with a standard home insurance policy, such as:
Extended replacement cost
- Guest medical protection
- Identity theft protection
- Additional personal property coverage
- Flood insurance
- Earthquake insurance
Part 4 of 7: Discounts you can get through Mercury Insurance
Mercury Insurance understands the need to keep insurance premiums affordable. To do this, the company offers a variety of discounts for car and home insurance, covered in more detail in the section below.
Car insurance discounts: Car insurance discounts from Mercury include:
Good driving record discount
- Multiple car discount
- Affinity discount
- Anti-theft discount
- Good student discount
- Multi-policy discount
- Driver education discount
- Safety feature discount
- Anti-lock brakes discount
- VIN etching discount
Home insurance discounts: Mercury home insurance discounts include:
- Protective devices discount
- Fire-resistant construction materials discount
- Newer home discount
- Gated community discount
Part 5 of 7: States in which you can find Mercury Insurance
Unlike many insurance companies, Mercury Insurance focuses on just a few states. The 11 states that Mercury operates in include:
- New Jersey
- New York
Part 6 of 7: Available Mercury Insurance apps
Mercury Insurance also offers a couple of apps for its customers, including Mercury Portal and Mercury Assist. The section describes each app in detail:
The Mercury Portal app for Android allows customers to view their policy, make a payment, and contact an agent, all from their mobile device.
The Mercury Assist app for Apple devices allows Mercury customers to access 24-hour emergency and accident assistance with Total Care, as well as to connect directly to a Mercury Case Manager through its Live Chat function.
Part 7 of 7: BBB and A.M. Best ratings for Mercury Insurance
One of the easiest ways to check out the validity of a company is through its ratings with the BBB and A.M. Best. The BBB rating signifies a company’s responsiveness to complaints from customers, while its A.M. Best rating serves as an indicator of a company’s financial stability. You can find Mercury Insurance’s rating with both companies in the section below.
According to the BBB, Mercury Insurance has an A+ rating
signifying that the company responds quickly to customer complaints and typically has a favorable resolution to customer problems.
A.M. Best rating:
According to A.M. Best, Mercury has an A+ rating
. This rating indicates that Mercury Insurance has an overall good financial outlook, though recently the company downgraded Mercury Insurance’s “financial outlook” to “negative” due to liability losses for car accidents in Florida and California from 2012 through 2014.
While not as big as some of the larger insurance companies in the U.S., Mercury Insurance serves as an industry leader in the states it does operate in. With recent favorable accolades, Mercury looks to continue to grow as a company, providing first-class service to its customers as it seeks to meet all of their insurance needs.